MAMA Silk Thread NECKLACE

• Canadian Orders over $40 (auto tracked) $10 Shipping rate
• Canadian Orders under $40 (no tracking) $4-$6 Shipping rate
• United States under $40 (auto tracked) $10 Shipping rate
• United States under $40 (no tracking) $6 Shipping rate
• International Shipping (auto tracked) $12 Shipping rate

*All orders shipped via Canada Post unless otherwise arranged. Feel free to contact us to arrange your preferred shipping method.

*All orders shipped with two weeks from Balsam Beach Studio located in the heart of Kitsilano, Vancouver, BC CANADA

Please review our policy. We are lovely people on the other end of this website, so feel free to contact us if you are unsure about your purchase and our policy.

Returns & Exchanges

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund. If 30 days have gone by since you received your purchase we can possibly offer you an exchange or store credit.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Customized items * Personalized items * Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of wear
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week of receiving your return.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Depending on your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this & its been over a week since we notified you of your return eligibility & you still have not received your refund, please contact us at sweetharrietdesigns@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or arrive damaged. If you need to exchange it for the same item, send us an email at sweetharrietdesigns@gmail.com and then send your item with your return address included to:
#7- 1534 Balsam St, Vancouver, BC V6K 3L8

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, you should mail your product to:
#7- 1534 Balsam St, Vancouver, BC, V6K 3L8

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We obviously cannot guarantee that we will receive your returned item.

Feel free to email us if you have any questions about our return policy at sweetharrietdesigns@gmail.com

VERDISGRIS PATINA & BLACK OXIDIZED BRASS

The patina and oxidized finishes are the result of a chemical reaction between when the chemical combines with oxygen on metal. There is a protective wax on all the patina & oxidized jewelry but for long lasting stable results we rocommend that you do NOT immerse your patina & oxidized jewelry in water. Do NOT store in humid areas like a washroom. Ideally stored not touching other metallic jewelry.

GOLD & SILVER

There are a bevy of products on the market to clean and polish gold & silver but we find buffing the pieces with a soft cloth, warm water and mild dish soap works best and easiest.

WHITE & YELLOW BRASS 

Our white brass rings and bracelets should not turn your finger or wrists green. All of our yellow brass products are finished with a protective coating to prevent any tarnish or turing your skin green.  (If a rings is turning your skin green it is usually a sign of an overly acidic body.)  If you don't want to change your diet you can always coast the inside of your rings with clear nail polish. 

BRASS, ANTIQUED BRONZE & COPPER CHAINS

All our chains are intentionally designed to look 'antiqued'. Do not attempt to to use chemical cleaners, baking soda or toothpaste trying to achieve a bright finish because it will not work. If left alone our chains age beautifully resulting in a natural dark chocolate patina. All chains are lead & nickel free.

Copper and Silver Electroplating

We do all the plating ourselves with environmentally friendly plating solutions. We prefer the look of unpolished plating. All natural patinas are kept on the pieces on purpose. If you prefer a shinier finish you can buff the pieces with a jewelry polishing cloth. Be very gentle as plated metal is not very thick. We will NOT accept jewelry returned damaged from your attempts to polish.